1. Cloud and Hosted PBXs
Hosted PBXs (private branch exchanges) have been registering impressive demand as 2015 progresses. Adopting cloud-based hosted PBXs helps businesses save on maintenance and repair costs commonly incurred on on-site hardware of local PBX systems. Businesses spend as much as 70% of the budget allotted to communication technologies on the maintenance and repair of equipment. It is thus identified as a more profitable option for businesses to opt for cloud-based VoIP services. Furthermore, cloud-based hosted PBXs also help organizations enhance their functionality, which propels the demand for hosted PBXs in the contemporary business world.
2. Back-end Analytics
Analytics plays an indispensable role in cloud computing and VoIP services, and back-end analytics is rapidly emerging as the most prevalent component in cloud-based VoIP infrastructure. Cloud-based VoIP systems help companies and organizations manage an extensive range of back-end performances, thereby providing data essential for businesses to enhance their productivity. Back-end analytics has also emerged as a viable tool to help businesses attain and sustain competitiveness in the market.
3. Mobile Devices as Primary VoIP Handsets
The usage of fixed handsets in VoIP communications is on the verge of disappearance. An increasing number of businesses are discarding their landlines or desk phones, and the trend is likely to continue through 2015. The rising trend of BYOD has led to the majority of employees using their own smartphones as the primary handset. The demand for mobility is the natural force driving the urban workforce towards a mobile-first mentality, which will significantly fuel the demand from the global VoIP services market. This trend is expected to continue well beyond 2015.